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Refund Policy

1. General Policy

  • Payments for medical services are non-refundable once services have been rendered.

  • Refunds may only be considered for payments made in error, duplicate payments, or services that were prepaid but not provided.

  • Refunds will not be issued for dissatisfaction with medical outcomes, as results may vary and are not guaranteed.

2. Overpayments and Billing Errors

  • If an overpayment or billing error occurs, Atlantic Pediatric will promptly investigate.

  • Verified overpayments will be refunded within 30 business days of confirmation.

  • Refunds will be issued using the original method of payment whenever possible.

3. Prepaid Services

  • If a patient prepays for services (e.g., vaccines, lab tests, or packages of visits) but later decides not to use them, a refund may be requested.

  • Refunds for prepaid services will be provided only if the service was not rendered and will be subject to a processing fee of up to 10% to cover administrative costs.

  • If a prepaid service has partially been used, only the unused portion may be eligible for a prorated refund.

4. Insurance Payments

  • If your insurance company pays for services after you have paid out-of-pocket, we will issue a refund of the duplicate payment once insurance reimbursement is received.

  • Patients are responsible for providing accurate and updated insurance information to avoid delays.

5. Cancellations and Missed Appointments

  • Cancellations made with at least 24 hours’ notice will not incur charges.

  • Late cancellations or missed appointments may be subject to a cancellation fee (not eligible for refund).

  • Prepaid amounts for properly canceled appointments may be applied as credit to future visits or refunded upon request.

6. Special Circumstances

Refund requests outside of the conditions above will be reviewed on a case-by-case basis by the clinic’s management team.

7. How to Request a Refund

To request a refund, please contact:
Atlantic Pediatric Clinic
Billing Department
Phone: (323) 562-3500
Email: shafaimd.inc@gmail.com
Address: 7601 Atlantic Ave, Cudahy, CA 90201

Requests must include:

  • Patient’s full name and date of birth

  • Date(s) of service

  • Reason for refund request

  • Proof of payment (receipt, statement, or transaction record)

8. Patient Rights

This policy is consistent with patient rights under California law and is designed to ensure fairness, transparency, and compliance with healthcare billing standards. Patients have the right to receive an itemized bill upon request and to dispute charges they believe are incorrect.

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